Oaisys Call Recording

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The Right Choice for Call Recording

NacTelligence is proud to offer OAISYS® as part of our portfolio of solutions. OAISYS® is a leading developer of call recording and contact center management for a wide range of organizations, offering solutions ranging from small- to medium-sized business voice documentation to multi-site enterprise call recording. OAISYS voice documentation and interaction management solutions help companies within a variety of industries — including healthcare, automotive dealerships, financial services and the public sector — attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications systems, including ShoreTel, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance, contact center management and other critical business concerns.

Talkument voice documentation and collaboration software utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology to create digital media documents from individual business telephone calls and their associated contextual data, which are then centrally stored on a secure network repository.  Users have the ability to easily organize, retrieve, playback, annotate and share these voice documents.

Tracer is the industry’s leading call recording solution for contact centers and businesses with advanced interaction management requirements. Tracer builds upon Talkument with advanced capabilities for quality assurance, real-time coaching and personnel development.  This includes robust live and auto call monitoring with pause, rewind, fast forward and IM functionality, synchronized desktop video recording and employee evaluations and quality reporting for proactively developing personnel and monitoring customer service.

 

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