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ShoreTel Products Overview

ShoreTel's business communications system delivers voice, unified communications (UC), and contact center capabilities to enterprises of all sizes. It combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems

ShoreTel Overview Video

shoretel support

shoretel support

What is Unified Communications?


Unified Communication is a spectrum of capabilities designed to increase productivity and collaboration among users across a variety of mediums. Including:


Presence is a key component of Unified Communications. It enables you to find the best person available for live contact, and also shows you the state of the receiver so you can choose the best or richest mode of communications.


Mobility is the ability to communicate using any device no matter where you are.
Unified Messaging

Unified Messaging

Unified Messaging is about the integration of e-mail, voicemail, and ultimately video mail, using existing enterprise contact directories as a common database.


Video brings a new dimension to traditional voice calling by letting users "meet" face-to-face with remote individuals from wherever they happen to be.


Additional Resources

  shoretel whitepapers unified communication shoretel pdf
  White Papers Unified Communications Guide IP Telephony from A-Z -
The Complete IP Telephony eBook
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