Contact Center Solutions

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Ready to implement full-on contact center solutions?
NacTelligence has a broad heritage in implementing contact or call centers with a wide range of sophisticated features tailored to the sales, marketing and customer service needs of our clients.  

Besides being the best economic solution, the true value of a good contact center solution is to improve the customer or user experience too. Contact centers are becoming more complex, and more focused in order to be able to react and keep up with customers’ expectations. Recent statistics across the call center industry prove that the thing that most customers value above all else, is a successful resolution to their call. Things like politeness, queuing, etc., are much further down the line than the practical issue of having a successful end result.

Both ShoreTel and NEC have very robust call center solutions and this is why NacTelligence recommend both of these systems.
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