NacTel Receives ShoreTel Top 10 Customer Satisfaction Award for 2010

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NacTel Rated “World Class” in Customer Satisfaction by Independent Source for the Second Year in a Row Scoring a Perfect 100.00

PLAINVIEW, N.Y., July 14, 2010: NacTel (North Atlantic Communications), a leading provider of enterprise telecommunications and data systems today announced that for the second year in a row it has won ShoreTel’s Customer Satisfaction Excellence Award. ShoreTel, the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system, recently announced the Fiscal Year 2010 award recipients at its global virtual partner ceremony. With a customer satisfaction score of 100.00 for 2010, NacTel was honored for being one of ShoreTel’s top ten customer-satisfaction achievers in its Champion Channel partner program.

“Scoring a 99.9 last year was for me a pinnacle achievement. I figured that maintaining that lofty score would be a great triumph. But my people proved me wrong, once again”, said James Buswell, NacTel President. “For them 99.9 wasn’t good enough, and certainly not good enough for our customer base. It’s just another example of NacTel’s unwavering commitment to meeting and exceeding our customers’ expectations every single day, both through the best-of-breed products we sell from ShoreTel, and our dedication to providing superior customer service.”

ShoreTel’s highly qualified partners consist of VARs, integrators and interconnects that help customers navigate a world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, and training and support. The Top Ten Customer Satisfaction Excellence Award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 95+ as measured by an independent third party.

Praising NacTel’s achievement, ShoreTel Chief Executive Officer John W. Combs stated, “NacTel’s average score of 100.00 reflects a world class level of professionalism and customer care in network assessment, system design, project management, end-user training and post-sale follow up. By measuring customer satisfaction with the same passion we use to measure product quality, ShoreTel hopes to sustain the highest level of customer satisfaction in the industry. It is partners like NacTel that insure our customers are not only satisfied but delighted with ShoreTel products and services.”

Continuing this thought, Mr. Buswell commented, “I was asked by a number of my staff if ShoreTel’s third party survey would allow scores over 100.00. Now that’s what I call commitment to customers.”

About NacTel

NacTel demystifies technology to deliver smart business solutions that make sense and satisfy budgets. With more than 30 years experience, NacTel has developed deep expertise with a broad range of communication technologies, from modest key systems to enterprise networks to sophisticated call centers to Internet Protocol telephony and more. NacTel conducts all business under a "trusted business partner" philosophy, offering a complete, full-service relationship that includes planning, products, services and top industry expertise. Specifically the company specializes in:

  • Integrated Service Business Exchange (ISBX)
  • Telephone Systems
  • Contact/Call Centers and Automatic Call Distribution
  • Local and Wide Area Networks
  • Virtual Private Networks
  • Interactive Voice Response
  • IP Telephony
  • Advanced Voice Solutions
  • Full Plant Cabling

Since its inception in 1980, customers have enjoyed a single point of contact for every telecommunications need. While the scope of services has expanded, NacTel’s service commitment is still based on satisfying all customers, one at a time. For more information, visit www.nactelsystems.com.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.